Reducing Burdens on City Services: Moving High Utilizers Past the Revolving Door

3:30 PM - 5:00 PM
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Residents with substance addiction and mental illness frequently use very high portions of expensive city services, including emergency medical care and law enforcement responses, which often make little progress resolving the core needs creating a revolving door into and out of city services. Police and fire frontline officials often know who these individuals are, but are rarely equipped to do more than arrest or treat and release. Especially in the face of the opioid crisis and efforts to reduce mass incarceration, cities have developed innovative approaches to improve long-term outcomes for these “high utilizers” and reduce the future burden on city services. Hear successful examples from diverse cities, including a small city, connect with national support resources and peers, and develop a “getting started” action plan to implement at home.


  • Jean Haughey Director of Youth Services - Enfield, Connecticut





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